Independent & impartial review

Appeals &
Complaints

We are committed to handling every appeal and complaint fairly, confidentially, and without undue delay. Use this page to submit your concern directly to Global System International.

Submit your case

Choose the correct submission

Appeal or complaint?

Selecting the correct category helps us route and review your submission appropriately.

01 / Appeal

Request a decision to be reconsidered.

An appeal is a formal request by an applicant or certified client for GSI to reconsider a certification-related decision.

  • Certification refusal or withdrawal
  • Suspension or reduction of scope
  • Other certification decisions

02 / Complaint

Tell us when an expectation was not met.

A complaint is an expression of dissatisfaction relating to GSI's activities, personnel, services, processes, or a GSI-certified client.

  • Service or process concerns
  • Auditor or personnel conduct
  • Concerns about a certified client

What happens next

A clear review process.

Each submission is logged and handled according to the applicable GSI procedure.

  1. 01Submit

    Provide the facts, relevant references, and supporting evidence.

  2. 02Acknowledge

    We confirm receipt and check whether more information is required.

  3. 03Review

    The matter is evaluated by appropriately assigned personnel.

  4. 04Outcome

    You receive the result or next steps through the contact details provided.

    Secure submission

    Submit an appeal or complaint.

    Please provide complete and factual information. Fields marked with an asterisk are required.

    Before you submit

    Include relevant dates, names, certificate or audit references, and the outcome you are seeking. Do not include passwords or unnecessary sensitive personal data.

    GSI may contact you if clarification or additional evidence is required.